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Phased Workplace Group Conflict Intervention
Mediation & Arbitration in the Workplace
Training & Facilitation Outlines & Documents
Materials
Participant Expression Compilations
Phased Workplace Group Conflict Intervention: Case Study, Land Mines & Clean-Up,
for Creative Conflict Management, 13th Annual Northwest alternative dispute resolution conference, 2005, Seattle, WA
Microsoft® PowerPoint® slide presentation for conference session, and Microsoft® Word® conference proceedings and resource materials
Facilitating a Workplace Group through Conflict
3-phased Group Conflict Intervention
Phase I of Group Conflict Intervention: Excavating MinesAssessing
Phase II of Group Conflict Intervention: Defusing MinesFacilitating Issues and Building Individual & Group Skills
Phase III of Group Conflict Intervention: Preventing Future Laying Down of MinesInstitutionalizing Group Processes for Communicating and Resolving Differences
Six Levels of Depth for Group Intervention (pdf document)
Sequentially Sort Issues Down Through the Levels (pdf document)
Work for Practitioner/Consultant (pdf document)
Organizational Resources & Other Actions (pdf document)
Co-presentation for "New Vistas in Dispute Resolution", Section of Dispute Resolution, The American Bar Association, Fourth Annual Spring Conference, 2002, Seattle, WA
Microsoft® PowerPoint® slide presentation for conference session
Session Agenda
Questions to Ponder
Legal basis for employment mandatory mediation/arbitration
Signficant court cases i
Signficant court cases ii
Example of language in a mandatory mediation/arbitration agreement
Iceberg of organizational Costs of Conflict
Conflict Resolution Iceberg in Organizations
Integrated Conflict Management Systems - a definition
Dispute Resolution Systems - a schematic
Shell Oil Company's resolve program - a schematic
Private Sector companies with Best Conflict Management Systems
Characteristics of Integrated Conflict Management Systems
Design & Ethics of organizational Conflict Management Systems
adr Processes - a schematic
adr Venues in organizations
eeoc's process for an employment charge
(Similar to agendas and outlines used in trainings and facilitations)
Microsoft® Word documents
Instructional Methodology
Example of Multiple-day Training Agendas (Interpersonal & Conflict Resolution Skills)
Example of Half-day Training Agendas (Awareness & Prevention: non-Discrimination & non-Harassment in the Workplace
An Example Facilitation (Strategic Visioning)
(Examples of materials developed and utilized in Workplace Resolutions work)
Microsoft® Word and Publisher documents
The Diversity Shuffle: Exploring our Differences--and Similarities
Twelve Characteristics of a Collaborative Organizational Culture
Focusing Feedback
Internal Complaint Resolution Procedure Flowchart
Participants in my trainings and workshops developed these expressions while working in Small Groups
Facilitator Qualities in Group Conflict Intervention
inappropriate Workplace Behaviors
Concerns, Issues, Questions and/or Topical Expectations
What Participants Say They Need
Participants Comments & Testimonials